There are two possible reasons for this situation.
Please, kindly be reminded that according to the Customer Agreement (p.5.2.8.) and Partners Agreement (p.4.12, 4.13):
- In case the Company received a message from a payment system stating that a client is suspected of fraudulent activities, the Company has a right to detach the said client from their IB and cancel all Partner’s commission associated with the said client.
- If a client has funded an account via debit or credit card, a copy of the card is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, cardholder’s name, expiry date, and cardholder’s signature (don’t forget to cover your CVC/CVV code on the backside of the card).
In case the Company asked for the scanned copies of the cards, the client should send them within 24 hours. Otherwise, the Company has the right to detach the Client automatically until their send scanned copies of the cards they are used for deposit.
As soon as the Client sends the card copies, they will be re-attached again.
Please, consider that the commission for the detachment period will not be credited to the IB.